When logging in, ‘ Sorry, this page doesn’t exist. Please check the URL or go back a page. 404 Error. Page Not Found. ‘

• 

  iamnotian · Member · Aug 1, 2021 at 1:59 am

  • Copy link
  • Add topic to favorites

  Hello. I have web hosting with HostGator, and they apparently use Softacular to install WordPress, and from which I’m supposed to log into WordPress? There is a login button for WordPress on that panel, but when I click it, I get a page that says ‘ Sorry, this page doesn’t exist.
  Please check the URL or go back a page.
  404 Error. Page Not Found. ‘

  No idea what this means or how to fix it, but Softacular says it’s a wordpress issue. Thank you for your help!

  Site: smilocide.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  aisajib · Member · Aug 1, 2021 at 8:15 am

  • Copy link

  Hi there!

  Please note that your site hosted by HostGator uses the WordPress.org software. On this forum, we can provide direct support for sites that are hosted by us at WordPress.com.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: https://en.support.wordpress.com/com-vs-org

  In this case, I’d suggest contacting HostGator. As your site is hosted by them, they can help you with logging in to your site.

  The WordPress.org forums are also a great place for help with the WordPress.org software that you’re using on your site: https://wordpress.org/support/forums

• 

  iamnotian · Member · Aug 3, 2021 at 2:15 am

  • Copy link

  I had no idea. I’ll look into that. Thank you!