Where are my stats? Subscribers?

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  blogshewrote · Member · Jan 23, 2015 at 4:57 am

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  Three years ago I moved from Blogger to WordPress.com with a premium theme and my own domain. Jetpack kept track of subscribers and stats. Two years ago, I moved the domain to a self-hosted wordpress.org blog. The stats and subscribers followed me to the self-hosted blog. However, within the dashboard, there seemed to be this confusion with my domain and whether it was WP.com or WP.org. The stats from my original WP.com blog stopped at that time and the new stats picked up. So, I know the stats on my blog recently are from the self-hosted blog.

  This month, I made a theme change and my designer deactivated jetpack. When I reconnected Jetpack to my account, all the historical stats were missing. I am hopeful they will return. Can you help me find my historical data?

  Along with the stats, my subscribers are all gone. Can you assist me with a one time export of the subscribers from my account?

  Thanks,
  Heather

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jan 23, 2015 at 12:52 pm

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  Hi Heather,

  With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost (but we still have them saved on this end!).

  That’s what happened on your site — Jetpack was originally set up with a development URL for your site and got confused when you reconnected it.

  I fixed the issue, and you should be able to get your stats and subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com. You can disconnect from WordPress.com with the link at the bottom of the page.

  Please let me know if I can do anything more to help with that. :)

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  blogshewrote · Member · Jan 23, 2015 at 4:36 pm

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  Thanks Rachel!

  I tried your advice this morning and it gave me an error message that my blog was private and it could not connect with a private blog. Only, my blog is not private.

  Any ideas?

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  blogshewrote · Member · Jan 23, 2015 at 4:37 pm

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  To be more accurate, it says:

  Your website needs to be publicly accessible to use Jetpack: site_inaccessible

  Error Details: The Jetpack server was unable to communicate with your site http://blogshewrote.org [IXR -32300: transport error: http_request_failed Recv failure: Connection reset by peer]

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  rachelmcr · Member · Jan 23, 2015 at 6:08 pm

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  Hi Heather,

  Sorry for the trouble! Can you please use Jetpack’s Debugger module to send us some more information about your site?

  1. Go to the Jetpack page in your dashboard.
  2. Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
  3. Click the link that says “click here to contact Jetpack support.”
  4. Fill in the description box and your name and email address.
  5. Click the “Contact Support” button.

  That will send us some details to help sort out what’s happening on your site. :)

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  blogshewrote · Member · Jan 23, 2015 at 6:12 pm

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  Thanks for the directions- I sent the message!