Where is my payment through Poli?

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  smdigital98 · Member · Jul 5, 2021 at 2:16 am

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  A customer purchased a product using Poli payments on my website but I have not received the funds yet. Where can I find out the status of the payment?

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack.

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  staff-mckluskey · Staff · Jul 5, 2021 at 6:56 am

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  Hi there!

  Are you using WooCommerce on your site? If so, and if you have a paid WooCommerce extension, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  If you’re using the free version of WooCommerce software, you’ll want to post to the support forums here:

  https://wordpress.org/support/plugin/woocommerce.

  These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.