Where is Site Data

• 

  wspringfield · Member · Sep 2, 2022 at 5:41 am

  • Copy link
  • Add topic to favorites

  Hey WordPress,
  I’m Izzy, working on Wendy’s website on her behalf.
  We are suddenly unable to access her website and it appears unavailable online – We are unable to follow any links, see any data or load any pages without a 404 error.
  The web address was https://wendyspringfieldjewelleryschool.com.au/

  We haven’t received any hosting notices or anything else,
  Are you please able to let me know if you can see any more information on your end?

  Thanks –
  please contact me via (email visible only to moderators and staff) with cc (email visible only to moderators and staff)

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Sep 6, 2022 at 10:51 pm

  • Copy link

  Hey Izzy, I’m sorry for the slow response! You’ve posted in the community forums for sites that use our Free tier services here at WordPress.com.

  I took a quick look at the site. Seems there might be something wrong at your host, so I’d recommend temporarily deactivating Cloudflare, working with your host to fix whatever is wrong, and then reconnecting cloudflare.

  Going forward, there is another set of forums for the free WordPress software:
  https://wordpress.org/support/forums/

  This short article explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!

• 

  supernovia · Staff · Sep 6, 2022 at 10:52 pm

  • Copy link

  Oh I should add too: if deactivating Cloudflare fixes the issue, I’d recommending contacting their support. From what I can see though, this does seem to be a hosting issue.

  Good luck!