Wheres the download file for my theme?

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  dionnesmith1 · Member · Aug 18, 2014 at 5:41 pm

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  i need a download file for my theme, i recently purchased the theme and need the file so my designer can set up my blog on my own hosting etc.

  Please can you get back to me as a matter if urgency!

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Aug 20, 2014 at 3:08 am

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  Premium themes are not able to be transferred or downloaded from WordPress.com.

  However, you can try asking the theme author if they would be willing to provide a discount coupon or the theme files for you to download and use on your self-hosted WordPress.org site.

  To contact the theme authors, please make a post in the premium theme forums:

  http://premium-themes.forums.wordpress.com/

  Or, as you are within the 30 day refund window, I can simply refund your purchase of the theme.

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  dionnesmith1 · Member · Aug 20, 2014 at 9:45 am

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  Hello

  Thanks for the response can I request a refund then please.

  Thank you!

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  staff-ozmodiar · Staff · Aug 20, 2014 at 5:26 pm

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  Not a problem.

  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.