While editing a post, often the editor becomes blank

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  oviberg · Member · Jul 7, 2014 at 5:29 pm

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  The editor becomes suddenly blank while editing a post or creating a new post. The changes are not saved. I am using IE 11. What is the problem?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Jul 8, 2014 at 11:03 am

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  Hi there,

  I’m sorry for the trouble. Are you using the editor on the New Post page at http://wordpress.com/post/ ?

  Can you describe the exact steps you take to create the post and any other things you do while writing the post (like adding media, changing any post settings, etc.)? That will help me investigate the issue so we can determine what’s going wrong.

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  oviberg · Member · Jul 8, 2014 at 4:04 pm

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  No, I am using the Dashboard – Posts.

  Many times while I am writing or paste text, suddenly the editor becomes blank (the entire “Edit Post” window). It may reappear after a while or if I refresh the browser window. Some times I loose the unsaved content if the refresh doesn’t work. I am asked if I want to leave the page. In this case, going back to the posting, the content that has not been saved is lost, which is frustrating.

  Thanks.

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  rachelmcr · Member · Jul 8, 2014 at 4:13 pm

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  Hi there,

  Thanks for those details. Unfortunately, I’m still not sure what would cause that kind of problem.

  Can you make a screenshot of what you see when the editor becomes blank? You can upload screenshots to your Media Library under Media > Add New in your dashboard, or you can use an online service like Snaggy.

  Also, have you tried using another browser to see if the same problem happens there? It would help to know if the problem is specific to IE11 or if it happens in other browsers, too. You can download popular browsers to try them out here: http://browsehappy.com/

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  oviberg · Member · Jul 8, 2014 at 5:50 pm

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  Also I notice the editor disappear when I go to another tab (browser window) and return back to the WordPress tab.

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  rachelmcr · Member · Jul 9, 2014 at 10:32 am

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  Can you make a screenshot of what you see on the screen when that happens? That would really help me investigate this for you.

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  oviberg · Member · Jul 10, 2014 at 7:26 pm

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  Hi Rachel,

  Please find the screenshot here:

  

  I don’t remember having this problem in the past, perhaps for the last month or so. It happens now any time I am using WordPress.

  Thanks.

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  rachelmcr · Member · Jul 11, 2014 at 11:39 am

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  Hi there,

  I’ve done some testing, but I haven’t been able to reproduce the problem you’re having. I have a few more questions to help me investigate this further:

  1. Do you have compatibility view enabled in IE11? If so, please disable it for WordPress.com sites: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  2. Do you have any add-ons installed in IE11? If so, please try turning them off to see if that resolves the problem: http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons

  3. Have you tried testing this in another browser to see if it happens there? Please let me know if you have the same problem in other browsers or if it’s specific to IE11.

  Thanks!

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  oviberg · Member · Jul 24, 2014 at 7:35 pm

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  It looks like the issue I had with the editor has been fixed.

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  rachelmcr · Member · Jul 25, 2014 at 9:13 am

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  That’s great to hear! Thanks for letting us know. :)