White Screen of Death

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  oldtownumc · Member · Jul 14, 2022 at 7:32 pm

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  When I go to the web address this is what appears. There has been a critical error on this website. Learn more about troubleshooting WordPress.
  I have no idea how to fix this, do you?

  Thanks.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  aleone89 · Staff · Jul 15, 2022 at 8:25 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  oldtownumc · Member · Jul 15, 2022 at 2:22 pm

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  http://www.oldtownumc.org/

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  staff-doublebassd · Staff · Jul 15, 2022 at 4:04 pm

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  HI there,

  I checked your site and unfortunately we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

  I checked the whois and it appears the site is hosted with United Methodist Communication. Do you happen to have their contact information? If so, I would reach out to them.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.