Whole site down

  • Unknown's avatar
    carriecheryldoddcom · Member ·

    Seems like the stripe plugin has crashed and brought the whole site down with it. Help?! This is the warning I get:

    Fatal error: Class ‘WC_Payment_Gateway_CC’ not found in /homepages/41/d334460219/htdocs/starzballet.com/wp-content/plugins/woocommerce-gateway-stripe-4.1.1/includes/abstracts/abstract-wc-stripe-payment-gateway.php on line 13

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /woocommerce-gateway-stripe-4.1.1/ directory there.

    This will remove the plugin causing the problem.

    Next, please contact WooCommerce’s support about this via https://woocommerce.com/my-account/create-a-ticket/

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