Why am I gettig a message I am not the owner on my 'manage my upgrades' page?
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last nite I upgraded to custom design, this morning I purchased a domain. Now I am trying to cancel the domian and repurchase, but after I filled in all the boxes ‘why im’ cancelling, and I got a message saying I may not be the owner?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Thanks for letting us know! We have had a few similar reports about this problem, and we are checking to see if there is a glitch in our cancellation system. In the meantime, I’d be happy to help you cancel your domain.
I see you registered the domain careersavvyforbeginners.com. Can you please confirm that this is the domain you’d like to cancel?
Please note that cancelling a domain means that you give up ownership completely, and there is no guarantee that you will be able to register it again here or elsewhere in the future. If you would like to use this domain somewhere else, please do not cancel it. If you have any questions about that, please let me know.
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yes rachel, I would still like to cancel the domain, I plan to purchase another domain immediately.
I would also like to cancel the Custom Design upgrade. Since sending my first message I worked in the font and color tabs and they do not have the flexibility I hoped for.
Can you take care of both of these for me?
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Hi there, I see that you were able to cancel both your domain and custom design upgrades. I’m glad it worked for you this time around! Your new domain is set up and working, so you should be all set.
Please let me know if I can help with anything else.
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Thanks, this issue is completely resolved. I’m moving on now to getting an email connected to the URL.
Have a great weekend.
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Rachel,
Thanks for coming back. I went to the ‘Add an Email’ page the other night and I was overwhelmed at what I preceived there was to do. So this morning I clicked the link ‘manage your email’ on the domain and that was soooo much easier. But because you got right back to me and recommended the Add an Email page I looked at it again. Not so scary this time, but I did notice that outlook.com does not have support. I’m trying to make outlook.com my email of choice, but so far I’m not happy with it. For that reason I’ll stick with the forwarding email and see how it goes.
If it OK I’m gonna stick with you a little longer to help with the next challenges of the day — cause so far you are resolving all my issues one by one. What’s up next is:
1. Changing the text in the header to reflect the new name. I don’t even remember putting it in there, (remember this is the first site I’ve built) did it populate from the profile. If that’s right then why hasen’t it populated the new domain name?
2. Understanding all the detail around changing the username. I don’t want the ‘username’ to be the author of each post, I’d rather it be my name. But what are the ramifications of my name being the username, where else does that appear and why does it matter to me?
Thanks,
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Hey Rachel, the most important thing I need today is to change the text in the header. It now needs to reflect the name of the URL. I’m stuck without that change. Sorry to push….Thanks.
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Thanks for coming back. I went to the ‘Add an Email’ page the other night and I was overwhelmed at what I preceived there was to do. So this morning I clicked the link ‘manage your email’ on the domain and that was soooo much easier.
I’m so glad the email forwarding is working for you! That’s a new feature, and I forgot to mention it. Sorry about that! If you’d like, we have more information about it here: Email Forwarding
It looks like you found the answers to your other questions, but I’ll go ahead and answer them here:
1. Changing the text in the header to reflect the new name. I don’t even remember putting it in there, (remember this is the first site I’ve built) did it populate from the profile. If that’s right then why hasen’t it populated the new domain name?
The text in the header is your site title and tagline, and they are controlled under Settings > General in your dashboard. We have more information about how to change them here: http://en.support.wordpress.com/settings/general-settings/#changing-your-site-title-and-tagline
2. Understanding all the detail around changing the username. I don’t want the ‘username’ to be the author of each post, I’d rather it be my name. But what are the ramifications of my name being the username, where else does that appear and why does it matter to me?
The name that appears as the author of your posts is your display name (nickname). By default, your display name is the same as your username, but you can change it to something else (such as your real name). We have information about how to change your display name here: http://en.support.wordpress.com/change-your-username/#change-display-name-nickname
Your display name will appear in other places at WordPress.com like your blog, comments you post, and your public profile: http://en.gravatar.com/landinthestars
Please let me know if you have any other questions!
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Thanks Rachel,
You will be happy to know I resolved both of these issues over the weekend. It may take a few hours at first to learn the ins and outs, then it moves along better from there. Late last night I learned the difference between widgets and plug-ins, and I realized what I really wanted was plugins on my events and contact pages. A beginners mistake….next time I will set my site up on wordpress.org instead, I will always want plug-ins!Thanks for always following up just in case…..
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I’m glad things are moving along better for you now! It’s true that you can’t install plugins here at WordPress.com, but we do have a lot of built-in features. If there’s something specific you’re hoping to add to your events and contact pages, please let me know and I can help you figure out if it’s possible here. :)
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really? I believe the forms I want are plugins. On the join us I would like a (form) window to open to capture data like: name, email, username, city, and maybe even their major. This is a wish list – and when they submit I need to know where that goes and how I manage it.
The contact page is still a form with the same capture data, but it will also have a large content box where they can ask questions (write whatever) (browse to paste in their resume) and I’d settle for paste their resume.
Again, if this is possible, does this all come into my email and I manage it manually or does this data go into back admin pages?
The site is really to go, and the pressure of needing answers right away is over.. I left a few pages with an ‘coming soon’ and for the meantime I’ll just refer visitors to email and manage the data manually.
The good part is I’m going to release it today to the newspaper I write for and the pressure will be off to get answers right away. I can see you respond to me early in the day, and now that will work just fine. So you for continuing to offer the next suggestion, that continues to more me forward.
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You can add forms to your pages with our contact forms feature: Contact Form
You can customize the form to add any of the fields you mentioned. When someone submits the forms, it can be emailed to any email address you’d like. (By default it will be sent to the email address on your WordPress.com account.) The same information will also be stored under Feedback > Feedback in your dashboard.
Please let me know if you have any questions about that! :)
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thank you this is great. This is the final day to complete my site, I will try this forms thing, and I will be happy. Wow, for the moment I have no more questions.
Now that I understand how ‘support’ works, I can see its a big help.
Enjoy your day,
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Hi Rachel,
Loved the forms you told me about in the last contact. I’ve got one done and one to go. I wanted to edit the email forwarding that I set up. i used the link you sent me that day to set them up, and now I can’t find where they are so I can add/change. I asked the question ‘how can I edit my email forwarding’ , but all the responses where the options you have to set email up. Where do i go?
Thanks
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I’m so glad the form is working for you! :)
You can manage your email forwarding by going to Store > Domains in your dashboard. Next to your domain, all the way on the right, you can click the link that says “Manage Email” to add or remove email forwards.
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