Why am I on the 'Free' Plan?

  • Unknown's avatar
    kylecastatx · Member ·

    An email from August 21, 2017 from WordPress:

    Your new WordPress site has been successfully set up at:

    https://www.kylefournier.com/kylefournier

    You can log in to the administrator account with the following information:

    Username: (email visible only to moderators and staff)
    Password: The password you chose during the install.
    Log in here: https://www.kylefournier.com/kylefournier/wp-login.php

    We hope you enjoy your new site. Thanks!

    –The WordPress Team
    https://wordpress.org/

    I believe I’ve subscribed to a plan that should include the domain kylefournier.com. Logging in, I only have kylefournier.wordpress.com. Is there some mistake?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    That email did not come from us, but was generated by the self-hosted WordPress software which you installed, it appears, at https://ns1.com/, to create your site. That is who you paid for the plan and domain.

    That site has no connection whatsoever to your WordPress.com account, and you haven’t purchased any plans from us.

    You can read about the difference between WordPress.com and self-hosted WordPress here:

    https://wordpress.com/com-vs-org/

    Please go to the wp-login link in that email and log in using the password you set up when creating the site. If you don’t remember the password, you can find the WordPress.org software’s password reset instructions here:

    https://codex.wordpress.org/Resetting_Your_Password

    If you want the ability to manage that site via your WordPress.com account you can do so by installing and connecting the Jetpack plugin, but before you can do that you’ll first need to log into the site’s dashboard as explained in that email.

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