Why can't I delete my site after 48 hours?

  • Unknown's avatar

    Even though I realize that I cannot receive a refund, I would still like to delete my purchased domain/upgrade. I have tried to delete the usual way through Tools>Delete Site, but that tells me to go to Store>My Upgrades. When I go there, it tells me that I must delete within 48 hours for an upgrade, but I’m not worried about an upgrade. How can I simply DELETE the site?

    The blog I need help with is: (visible only to logged in users)

  • You can delete your site any time you wish. The 48 hours is just the timeframe for refunding a domain registration purchase.

    You were unable to cancel your WordPress.com Premium purchase because you have a domain registered through the Premium upgrade, so we must handle the purchase cancellation manually.

    Domain registrations may only be cancelled within 48 hours of purchase. However you can cancel the rest of the Premium upgrade for a refund of $81.

    If we refund the rest of the Premium upgrade purchase, you can continue to use the domain creativethrob.com for your WordPress.com site, or you may point the name servers to another hosting provider in order to use the domain somewhere else. Here’s more information about using your domain at another hosting provider:

    http://en.support.wordpress.com/domains/move-domain/

    If you do not wish to continue to use your domain, we can cancel it as well. Please note that once it’s been cancelled, it may not become available in the future to register again. We typically would advise against this course of action unless you are certain you do not plan to use the domain in the future.

    Please let me know if you have further questions or if anything is unclear.

  • Unknown's avatar

    Thank you. Can you please manually cancel the upgrade AND registered domain then?

  • All has been canceled. I see that a refund has already been processed for this upgrade. So you should be good to go.

  • Unknown's avatar

    Thank you very much

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