Why Can't I sign in on my new iPhone 5s?

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  lindadianerobertson · Member · Jan 6, 2014 at 8:23 am

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  Sign in Failed on Mobile app – I am signed in, on my laptop, with my username (lindadianerobertson) and my password, but when I try to sign in on my new iPhone 5s (just upgraded iPhone), it keeps saying sign in failed. I am using the same password as I do on my laptop. What could be the problem??

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 7, 2014 at 2:26 am

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  Can you let me know if you have two step authentication set up?

  Enable Two-Step Authentication

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  lindadianerobertson · Member · Jan 7, 2014 at 3:22 am

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  Yes, I do!!

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  staff-ozmodiar · Staff · Jan 7, 2014 at 4:53 am

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  No problem, we can get this fixed.

  So, when using the mobile apps with two step, you need to generate what is called an “application specific password”. Then you use that password to log in (you should only need to log in once).

  Enable Two-Step Authentication

  Let me know if you have any trouble.

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  lindadianerobertson · Member · Jan 7, 2014 at 8:01 am

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  PERFECT!! Thanks SO much! I greatly appreciate it, Josh!

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  staff-ozmodiar · Staff · Jan 8, 2014 at 4:16 am

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  Happy to help!