why can't my card be processed?

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  tiffanyvdzon · Member · Sep 26, 2014 at 7:54 am

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  When I try to get the premium package for wordpress.com and when I fill in my credit card details I get the message that my card can’t be processed in the currency requested. Could you please help me with this. I am using a American Express card which is used in Euro’s and the purchase amount is also in Euro’s.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 26, 2014 at 4:49 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country or pay in Bitcoin.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  WordPress.com also accept Bitcoin for payment of certain upgrades http://en.support.wordpress.com/?s=bitcoin

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  rachelmcr · Member · Sep 30, 2014 at 1:11 pm

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  Hi there,

  I’m sorry for the trouble. Is the card a prepaid American Express card or is it a regular American Express credit card? Also, is the card’s billing address in a country with Euros as the official currency?

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  tiffanyvdzon · Member · Sep 30, 2014 at 2:04 pm

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  It’s a regular card and the billing addres is in a country where the Euro is the official currency.

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  rachelmcr · Member · Sep 30, 2014 at 2:47 pm

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  Thanks for confirming that. I’m not seeing any errors on our end, so I’m not exactly sure why you’re getting an error message.

  Can you please copy the exact error message you’re getting and paste it in your reply here? Also, can you please let me know the country for your billing address? That will help our team investigate this further.