Why cant purchase a premium plan?

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  obiohafranklin · Member · Jan 7, 2021 at 7:03 pm

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  Hi, I need help, I’m trying to purchase a premium plan (96$ one-time payment). But after inputting my valid information and payment method it throws an error saying ‘Purchases are currently disabled. Please contact us to re-enable purchases’
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  Please how can I go about this?
  kindly,
  x

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  joyyy123 · Member · Jan 7, 2021 at 7:22 pm

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  Hello, I also get the same error message, I have used my Credit card and Paypal but I get the same error message saying I need to contact support. I am presently on a free plan and want to upgrade, how can I contact support on a free plan. Help………………

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  staff-totoro · Staff · Jan 8, 2021 at 12:37 am

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  Hi @obiohafranklin from what I can see you were successfully able to make your purchase (since posting this) yes?

  I see the premium plan is under your account now when I check here: https://wordpress.com/me/purchases/

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  staff-totoro · Staff · Jan 8, 2021 at 12:40 am

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  Hi @joyyy123 I see that we have an open ticket with our Billing Support team about your issue. They’ll review your account and follow up with you directly via email.

  Thanks for your patience!