Why did my Stats page go blank?

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  stevekemper1 · Member · Mar 25, 2013 at 1:38 pm

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  Three days ago, most of my stats page disappeared. On my main blog page, if I click on the small graph in the upper corner, I get a page with the usual banner–Reader–Stats–My Blogs–etc–but the bottom half of the page is blank white. If I go back to the main page and click on Dashboard and then on Site Stats, I get a page with the bar graph of stats, no countries or details. On that page there is a banner that encourages me to get more detailed stats by clicking on the button that says, “Check it out now.” When I click that button, it takes me to the same blank page mentioned above. If it matters, I notice that the Compatability icon is present on the main page but not on the other pages.

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  staff-blorbo · Staff · Mar 25, 2013 at 9:09 pm

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  It looks like you’re using Internet Explorer 7. Would you be able to upgrade to Internet Explorer 9, or try a different browser like Firefox or Chrome?

  http://browsehappy.com/

  If you are using Internet Explorer 9, this means that you have Compatibility Mode enabled, which renders everything like Internet Explorer 7 would. If that is the case, please try disabling Compatibility Mode.

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  stevekemper1 · Member · Mar 25, 2013 at 11:29 pm

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  Thanks for trying, but being able to see the Stats shouldn’t require upgrading from Windows 7 or changing browsers. Thanks for the tip about Compatibility Mode as well–that’s the first thing I checked, in case I had clicked the icon accidentally. But as I said, the icon doesn’t even appear on the Stats page, so there’s no way to disable it.

  Windows did an automatic upgrade on Friday night or Saturday morning, and I suspect that that’s the cause. I noticed several other questions on the forum about Stats disappearing recently, so it doesn’t seem to be a problem just for me.

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  staff-blorbo · Staff · Mar 25, 2013 at 11:42 pm

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  I’m unable to reproduce the issue under IE 9 myself.

  Would you mind trying a different browser, like Firefox or Chrome, so we can at least rule-out a browser-specific issue?

  http://browsehappy.com/

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  stevekemper1 · Member · Mar 26, 2013 at 12:25 pm

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  Thanks for sticking with it. The problem doesn’t occur in Chrome, which reinforces the theory that the Windows update caused it.

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  staff-blorbo · Staff · Mar 26, 2013 at 5:18 pm

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  That could very well be it then. Are you on Windows Vista or Windows 7?