Why do I keep receiving an error message about an invalid certificate?

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  gracebb · Member · Mar 31, 2014 at 6:32 pm

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  “the certificate for this server is invalid.” Using my mobile devices, iPhone and iPad, I can’t access my notifications or view my site.

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Apr 1, 2014 at 7:43 pm

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  Hi Jan,

  That is actually very standard behavior and is a bit misguided (sorry about the scare!). Please note that only you and other registered users of the blog will see it when logged in.

  When you connect to your Dashboard over an HTTPS connection, we use an SSL certificate to encrypt your connection. SSL certificates need to be signed to a specific domain, and we can’t provide certificates for every mapped domain, so our certificate is signed for WordPress.com.

  When you connect to your Dashboard via your own domain but your security software sees a certificate signed to http://wordpress.com/ it’s altering you that WordPress.com may be intercepting your connection, which of course is perfectly fine.

  To prevent your readers running into this in their browsers, just make sure that whenever you provide a link to your blog or post it anywhere, that you post it as http:// and not https://.

  You can read more about this here.

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  gracebb · Member · Apr 2, 2014 at 11:01 pm

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  thank you. However, I still cannot view my posts or other bloggers sites on my iphone or ipad. Before the error notice, everything worked fine. Is there a setting I can change, or you can reset, to get things back to normal? Thanks. Jan

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  gracejiyoung · Member · Apr 2, 2014 at 11:07 pm

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  Hi there!

  Sorry about this! I found that there have been multiple reports of this and we have our developers looking into the situation.

  Thanks for reporting this and I will get back to you as soon as possible!

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  gracebb · Member · Apr 2, 2014 at 11:08 pm

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  thanks!

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  gracejiyoung · Member · Apr 2, 2014 at 11:20 pm

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  You’re welcome!

  I’ll be in touch soon!

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  gracebb · Member · Apr 4, 2014 at 7:07 pm

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  Have you discovered the problem yet? I’m still having the problems.

  Thanks,
  Jan

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  gracejiyoung · Member · Apr 4, 2014 at 7:12 pm

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  HI Jan,

  Our developers are still working on it. I will let you know once there is an update.

  Thanks for your patience!

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  gracebb · Member · Apr 4, 2014 at 7:20 pm

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  thanks

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  gracebb · Member · Apr 7, 2014 at 2:54 pm

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  I’m still having the problem, though a few things have improved. I still can not access the view posts on any mobile device without showing the bad certificate message.

  Thanks,
  Jan

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  gracejiyoung · Member · Apr 7, 2014 at 5:07 pm

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  HI Jan,

  We are aware that this is still an issue. Our developers are looking into it, but they have not updated me yet.

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  gracejiyoung · Member · Apr 15, 2014 at 10:27 pm

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  Hi Jan,

  Our developers have informed me that it has been fixed.

  Thanks for your patience!