Why does WP say my email address is already in use when it isn't?

  • Unknown's avatar
    tandc1 · Member ·

    Trying to change my email address to our info@ but WordPress keeps giving me a message that it’s already in use which it certainly isn’t by us. When I search WP for this email address it isn’t found. It will let me change to other addresses, why not this one? I’m using Yoko theme which has a gmail address at present. Any ideas why this issue might be arising?

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @tandc1, can you post the full address here so we can look it up? Only staff will be able to see it. I don’t see any custom domains on your account here so I can’t guess it.

  • Unknown's avatar
    tandc1 · Member ·

    Cheers – the email address it keeps telling me is already in use and won’t apply is (email visible only to moderators and staff). The address I’m using just now is (email visible only to moderators and staff)

  • supernovia · Staff ·

    Okay, I’ve confirmed there’s an account with that address. I’ll email it with details.

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