Why don't the "update" and "save" functions no longer work?

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  philebersole · Member · Aug 13, 2014 at 1:51 pm

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  Whenever I try to edit a post and use the update function, or write a post and use the save function, I get a strange little icon saying “beep, beep, beep”, then the update or save function start running and never complete the function. This has never happened before.

  The blog I need help with is: (visible only to logged in users)

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  philebersole · Member · Aug 13, 2014 at 2:02 pm

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  Update: This is a problem when I try to edit an existing post, or when I start a “new post” using the drop-down menu on the face of my blog. But everything works as it always did when I start a “new post” from the dashboard.

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  philebersole · Member · Aug 14, 2014 at 1:59 am

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  Actually the little icon says “beep beep boop”

  Here is the URL of a post before I started to edit it.

  http://philebersole.wordpress.com/2014/08/12/nassim-nicholas-talebs-sins-to-remember/

  Here is what appeared in the heading after I started the edit function

  [lock icon] Automatic Inc. US https://wordpress.com/post/11655740/50672

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  rachelmcr · Member · Aug 14, 2014 at 5:15 pm

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  Hi there,

  I see that you chatted with another Happiness Engineer about these concerns, but I’d like to get a little more information about the issues you’ve described here. :)

  Just to clarify, Automattic Inc. is the company behind WordPress.com, which is why you’re seeing that name when you visit WordPress.com (including the new post editor there).

  You mentioned that when you click “Save” or “Update” the post never finishes saving. Can you let me know what browser (including the version number) you’re using when that happens? If you’re not sure, you can check that here: http://supportdetails.com/

  Thanks!

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  philebersole · Member · Aug 14, 2014 at 5:17 pm

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  My web browser is Firefox 16.0

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  rachelmcr · Member · Aug 14, 2014 at 5:33 pm

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  Thanks for letting me know. The current version of Firefox is version 31.0. Can you please update your browser to the latest version? If you need, you can download that here: http://browsehappy.com/

  Please let me know if you continue to have trouble with those buttons after the update.

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  philebersole · Member · Aug 14, 2014 at 5:49 pm

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  I tried and failed to download Firefox 31.

  Apparently I have the highest-level Firefox browser that is compatible with my Mac OS X 10.5.8 operating system.

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  rachelmcr · Member · Aug 15, 2014 at 10:39 am

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  Hi there,

  I’m sorry that didn’t work for you. I’d recommend switching to another popular browser (such as Safari or Chrome) instead of using Firefox 16. That version of Firefox is old enough that it’s not being updated anymore and we can’t guarantee that all of the features at WordPress.com will work as expected with it. In addition, your computer may be vulnerable to security risks as a result. You can read more about that here:

  https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-10-5

  Please let me know if you have any questions about that! And if you switch to another browser and continue to have trouble with this, please let me know.