Why haven't I received a confirmation email for premium theme refund?

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  meryltravels · Member · May 24, 2013 at 12:55 pm

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  I have requested a refund for both my premium themes, but the emails to confirm have not appeared in my Inbox (or Spam folder).

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  kathrynwp · Staff · May 24, 2013 at 3:41 pm

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  Hi there, it doesn’t look like those cancellations went through. Would you mind just confirming that you’d like to cancel Flora and Fauna and Watson, and be glad to take care of it.

  Thanks very much.

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  meryltravels · Member · May 24, 2013 at 3:56 pm

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  Hi yes I’d like to cancel both please. Thanks very much.

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  kathrynwp · Staff · May 24, 2013 at 4:50 pm

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  I’ve cancelled the two themes as requested, and issued refunds for both. It can take 1-2 weeks for a refund to be reflected on your account.

  Just let me know if you need anything else.

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  meryltravels · Member · May 24, 2013 at 5:59 pm

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  Great, thanks again!