Why is my account status not updating?
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I’ve requested a refund within 48 hours for my Value Bundle upgrade as well as the purchase of the premium standard theme. The page instructed that I’d be sent an email with a link, which I have not received and the status still says that it is ACTIVE. Has my cancellation and refund request been received? I’d like to mention that I would like to KEEP my domain and transfer it to a new host. I’d be grateful if someone could confirm that my cancellation and refund will be actioned. Thanks!
Blog url: http://10reps.wordpress.com/The blog I need help with is: (visible only to logged in users)
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I’m sorry about that!
I have canceled and refunded your theme as requested.
As for the bundle, it included a domain registration.
If you’d like, I can cancel and refund the rest of the bundle for $73.
As for the domain, if we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.
Instead, you can move the domain another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
Of course, I can still cancel and refund the bundle with domain for the full $99 if you don’t mind losing tenrepetitions.com.
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Hi,
Thanks for getting back to me so promptly! Please cancel the Value bundle for $73. I’d like to keep the domain. Can I go ahead and set my hosting up elsewhere immediately or will I have to wait a period of time?
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I have canceled and refunded your bundle minus domain as requested.
You can direct your domain elsewhere at any time by changing your name servers: http://en.support.wordpress.com/domains/change-name-servers/
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Great! I can see that has all gone through. If my credit card hasn’t been charged yet, will it still be charged and then refunded or will the charge simply not happen? Also, I noticed that the domain now says $18 per year. Will I still be expected to pay that if I move the domain to a different host?
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You’re welcome!
Yes, the charge is actually sent as soon as you checkout, so you will see a charge followed by a credit within the next 10 days.
If you just change the nameservers, your domain is still registered here, so you would need to renew it through us annually.
Within 60 days of registration, you do have the option to transfer it to a different registrar: http://en.support.wordpress.com/domains/transfer-domain-registration/
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