Why won't my account let me use the premium features I already paid for?

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  meghdrummond · Member · Dec 16, 2013 at 6:53 pm

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  I upgraded to premium, but can’t use any of the premium features. Also, it still asks me continually if I’d like to upgrade.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 16, 2013 at 7:46 pm

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  Please check in your site’s Dashboard>Store>My Upgrades to make sure your purchase is active. http://en.support.wordpress.com/my-upgrades/

  If you need more help, please return to this thread.

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  meghdrummond · Member · Dec 16, 2013 at 7:47 pm

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  It’s not showing up in upgrades, but it is showing up in my billing history, and it has been taken from my credit card.

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  justjennifer · Member · Dec 16, 2013 at 7:50 pm

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  I’ve tagged this for Staff assistance.

  Please subscribe to this topic if you haven’t already so that you’ll see their answer. Also, please be patient while waiting.

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  meghdrummond · Member · Dec 16, 2013 at 7:56 pm

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  Thank you very much. I’ve been very confused and frustrated. :/ I appreciate your help.

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  kardotim · Member · Dec 17, 2013 at 9:01 am

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  Sorry for the trouble. Could you please take another look to see if it’s working?

  Thank you.