Will cancelling my WordPress Premium Account affect my other WP website?

  • Unknown's avatar
    gwrferaldogs · Member ·

    I want to cancel my WordPress Premium account. Two questions:
    1) I want to be sure that I can still access my WP site with http://www.wildlifecaptureandcare.com. I assume it is with the free WP app so it will not be affected, correct?
    2) The WP Order Summary does not match my WP account settings. The email states my credit card will expire and needs to be updated for them to bill me $99 on Sept.13, 2021. I have an account, but I do not think I am using it, there is NO saved payment methods, no sites, and no payment history.
    Is my other website safe if I cancel?
    Why isn’t the email matching my account info? This is a legitimate email with a link that opened my WP account.

    I don’t have a site linked to this WordPress.com account

  • staff-blorbo · Staff ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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