wont let me renew

  • Unknown's avatar
    adamdecosimo · Member ·

    wordpress won’t let me renew it keeps glitching me to upgrade rather then renew and won’t let me access my payment option

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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