Woo Commerce is down

  • Unknown's avatar
    trevorsbccasecom · Member ·

    Need to get my woo commerce back on my website.

  • Unknown's avatar
    trevorsbccasecom · Member ·

    My Website is having technical difficulties and I have received the email below. It appears my Woo Commerce Plugin is gone. I have attached a picture of what the I was able to find. I am not sure what my next steps are to fix this problem.

    —–Original Message—–
    From: WordPress [mailto:(email visible only to moderators and staff)]
    Sent: January 15, 2021 4:36 PM
    To: (email visible only to moderators and staff)
    Subject: [Saskatoon Bag and Case] Your Site is Experiencing a Technical Issue

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Elavon Converge Gateway.

    First, visit your website (https://sbccase.com/) and check for any visible issues. Next, visit the page where the error was caught (https://sbccase.com/wp-admin/admin.php?page=flatsome-panel) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://sbccase.com/wp-login.php?action=enter_recovery_mode&rm_token=rPgoz4wmIVqzTIi1wVonqm&rm_key=Hxqmd2cj4mncm5gsgwufg3

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: Flatsome (version 3.12.2) Current plugin: WooCommerce Elavon Converge Gateway (version 2.7.0) PHP version 7.3.3

    Error Details
    =============
    An error of type E_ERROR was caused in line 389 of the file E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promotionssrcAdminEmails.php. Error message: Uncaught Error: Call to undefined function SkyVergeWooCommerceJilt_PromotionsAdminwc_string_to_bool() in E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promotionssrcAdminEmails.php:389
    Stack trace:
    #0 E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promotionssrcAdminEmails.php(77): SkyVergeWooCommerceJilt_PromotionsAdminEmails->should_display_prompt()
    #1 E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promotionssrcAdminEmails.php(65): SkyVergeWooCommerceJilt_PromotionsAdminEmails->add_hooks()
    #2 E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promotionssrcPackage.php(63): SkyVergeWooCommerceJilt_PromotionsAdminEmails->__construct()
    #3 E:webpublic_htmlsbccasecomNew2018wp-contentpluginswoocommerce-gateway-elavonvendorskyvergewc-jilt-promo

  • Unknown's avatar
    staartmees · Member ·

    We can’t help you as your site isn’t running on the wordpress.com platform. You must contact the support for that plugin as you also paid for support.

  • staff-totoro · Staff ·

    Hi @trevorsbccasecom It sounds like you are needing help with the WooCommerce plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to WooCommerce support by asking here? Thanks!

    https://woocommerce.com/my-account/create-a-ticket

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