Woo Commerce plugin will not activate on my site, Dive3.co.za

  • Unknown's avatar
    malcolmskene · Member ·

    Hi,
    I am hosted with grid1 hosting, the domain is dive.co.za,
    I am busy setting up a clients site with wordpress in a wp2 folder and am dive3.co.za/wp2/wp-admin , Everything works fine up until i try add the woo commerce plugin and then activate it, as soon as i click activate , the page loads a critical error message saying contact support.
    I contacted my hosting company and they said it looks like a problem on WordPress side and they couldn’t do anything to help and pointed me to the WordPress support page.
    below is the message i wrote to my hosting company and there reply, please could someone help, Im pretty new at this so take it easy.

    Hi Zuber 
    If i load the Woo Commerce plugin on the back end it gives me this error and i cannot go further, The Plugin wont activate as soon as i press activate on the plugin on the backend it show you the attachment im sending you. then i go back and it continues https://dive3.co.za/wp2/wp-admin/plugins.php?action=activate&plugin=woocommerce%2Fwoocommerce.php&plugin_status=all&paged=1&s&_wpnonce=4ba11d576d is the link to my error, The screen shot is attached.
    Thank you in Advance
    Malcolm

    Reply

    Hi Malcolm,
    ​
    Thank you for taking the time to contact 1-Grid Support.
    ​
    ​it seems this Woocommerce is the fault.
    ​
    When you logged this ticket I see in the Error_log file it wrote the below error causing this
    ​
    [30-Jun-2020 16:11:50 UTC] PHP Fatal error: Uncaught Error: Class ‘WC_Facebookcommerce_Integration’ not found in /home/dive3coz/public_html/wp2/wp-content/plugins/woocommerce/includes/class-wc-integrations.php:41

    ​
    All these errors are pointing to this plugin being faulty.

    (*picture with error log)
    * ‘PHP_fatal_error_Uncaught_error: Class /WC intergration_facebookcommerce not found in home/dive3coza/publichtml/wp2/wp-plugins/woocommerce/includes/class-wc-intergrations.php:41 ‘

    ​It would be best to take this up with WordPress directly to see what they advise could be causing this
    ​
    https://wordpress.com/support/

    Please do let me know if you require any further assistance or have any further questions or concerns in the meantime.

    Sincerely,
    Zubér
    1-grid Support Team

  • Unknown's avatar
    malcolmskene · Member ·

    *sorry domain is dive3.co.za

  • kokkieh · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with this. The forum you’re posting in now is for free sites hosted on WordPress.com. We do not provide support for sites using the open source WordPress.org software at other hosts, nor for plugins made for that software.

    If you’re using the free version of WooCommerce you can post in their support forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using a premium add-on downloaded from WooCommerce.com you can reach them here:

    https://woocommerce.com/contact-us/

    General support for the version of WordPress you’re using is provided by the WordPress.org community at https://wordpress.org/support/forums/

  • The topic ‘Woo Commerce plugin will not activate on my site, Dive3.co.za’ is closed to new replies.