WooCommerce and Stripe confusion

  • Unknown's avatar
    petert7 · Member ·

    I am trying to set up my WooCommerce account and shop, but it is all too confusing. I’m trying to follow simple steps but they don’t seem to be carried out. For example, when I try to upload a file, I get a HTTP error. Within the main WooCommerce page there is a bar that asks if I am enjoying SmartForms. I click on “Never show again” and, next time round I get asked the same question. This indicates to me that there is a lack of communication between my page and you.

    Other issues I currently have:
    • I get a message of “WooCommerce Stripe – The minimum PHP version required for this plugin is 5.6.0. You are running 5.5.22.”. But I do not have a clue how to update.
    • I get the following message: “Stripe is enabled, but the force SSL option is disabled; your checkout may not be secure! Please enable SSL and ensure your server has a valid SSL certificate – Stripe will only work in test mode.” Again, I am clueless as to how to deal with this.

    I also had issues with Stripe, but on taking their advice of using Google Chrome, those issues appear to be resolved, at least until I move to the next stage. I am now using Google Chrome with WooCommerce, within WordPress.

    Can anybody help? Thank you in advance.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    tcdluk.com is a wordpress.ORG software install on paid hosting, hosted by iPage
    Name Servers:
    ns1.powweb.com
    ns2.powweb.com

    We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    petert7 · Member ·

    That is a very confusing and condescending response. Why not type in plain English rather than techno-jargon. I’m obviously struggling or I wouldn’t be asking simple questions on the wrong forum. Unfortunately for you, I’ve managed to work out what you’re saying, so you have been helpful. Why not just say something like “You are on the wrong forum, so we can’t help you here. The correct forum is available here…”

  • Unknown's avatar
    timethief · Member ·

    I am sorry you did not like my response. I provided details as I have answered questions here for over 11 years and have learned that most folks don’t get it when I post a brief response like you suggest.

    Best wishes with your site.

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