WooCommerce Payments / Online Checkout
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Hello, I recently discovered an error with my client’s website in regards to the checkout process. Prior to last Friday the payment gateway via Square was the method of payment however customers were unable to purchase on the website due to an error in the gateway.
In the meantime I switched her to WooCommerce to handle payments until we resolved the Square issue, however when we checked the status of the deposit in which it was expected to be delivered on 1/27, the status for the deposit said failed. We have explored all options at this point but will require this issue be escalated.
Thank you
Correct account: Unknown
The blog I need help with is: (visible only to logged in users)
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Hi there,
Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.
If you’re using the free version of WooCommerce you can post in their community forum, here:
https://wordpress.org/support/plugin/woocommerce/
Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:
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