Woocommerce PayPal transactions shows as Cancelled but money deducted from Paypal

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  ralanip · Member · Sep 1, 2022 at 12:05 pm

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  Hi,
  We have 3 Wocommerce PayPal transactions in Ozmedica website that says cancelled, but actually PayPal transaction processed successfully and money deducted from customer as well. Please advise.
  Thank you
  Ralani

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 2, 2022 at 3:19 pm

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  Hi there,

  I see the purchase you are referring to. I would reach out to the WooCOmmerce team in regards to the payments. They should be able to assist you:

  Contact us

  Thanks!

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  ralanip · Member · Sep 13, 2022 at 3:05 am

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  Hi,

  Thank you for replying, when I click on this link https://woocommerce.com/contact-us/ its forwarding me to Woocommerce forum. May I know if there’s a any email or phone to contact Woocommerce ?

  Thank you
  Ralani

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  fstat · Staff · Sep 13, 2022 at 7:09 am

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  Hi Ralani,

  You can open a ticket with WooCommerce support at https://woocommerce.com/my-account/create-a-ticket/

  Please note that you have to be logged in to your WooCommerce.com account to be able to create a ticket.