Woocommerce Shipping USPS Issue

  • Unknown's avatar
    emergencyinfoplan · Member ·

    Hi, I am using WooCommerce Shipping with USPS. Our product is sent in an envelope and we select the 50cent option that is tied into USPS, and purchase the stamp/label directly through your platform. The issue is- It still shows 50 cents, however USPS postage increased a couple months ago to 55 cents. So this leaves us in a difficult situation. Shouldn’t the price of the stamp be reflected? Otherwise, we’re going to be getting retuned to sender for not enough postage.

    Please see link with screenshot:

  • staff-ozmodiar · Staff ·

    Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

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