Woohoo plugin is inactive but I can’t delete it.

  • Unknown's avatar
    chefkroger · Member ·

    I installed the woohoo paypal plugin but want to now delete it. It creates an error message saying “failed to update.” It’s inactive and now i want it gone. Help please!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    guilhermerodias · Member ·

    Hi @chefkroger!

    This is a pretty common hiccup with plugins that don’t clean up after themselves properly. Here are a couple of things to try.

    First make sure the plugin is fully deactivated by going to Plugins then Installed Plugins in your dashboard, confirming it shows as inactive, and then clicking Delete directly from there. Sometimes the failed to update error gets in the way of deletion if you try to do both at once.

    If that still throws an error, the next step is to delete it manually via FTP or your hosting file manager. You’d navigate to wp-content/plugins/ and simply delete the woohoo-paypal folder from there. This bypasses WordPress entirely and is a clean way to remove a stubborn plugin. You can read more about manually removing plugins here https://wordpress.com/support/plugins/

    If you’re on a managed WordPress.com plan and don’t have direct FTP access, reaching out to support at https://wordpress.com/help/contact is your best bet and they can remove it from the backend for you.

    Hope that gets rid of it! 😊

    Best regards

    Guilherme

  • Unknown's avatar
    chefkroger · Member ·

    I appreciate the response. Thank you!

  • robertghetau · Staff ·

    Hey @chefkroger,

    I can see the plugin is no longer there, but if you need further assistance removing it, please feel free to reach out again.

    Best,

  • Unknown's avatar
    chefkroger · Member ·

    hello, I unfortunately still see the plugin on my jetpack plugin page. I am curious is if this plugin created a layout where it displays the ability to shop. I do not want my page to have these options like cart, account, checkout etc. I was assuming the woohoo plugin created this though I could be wrong.

  • Unknown's avatar
    chefkroger · Member ·

    I fixed it! Thank you!!!

  • khristiansnyder · Staff ·

    I fixed it! Thank you!!!

    Awesome! So glad to hear that :)

    If you ever have any questions or issues in the future, please feel free to reach out at any time and we can help!

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