WORDFENCE HAS LOCKED ME OUT OF MY ACCOUNT
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I’m not happy with WordFence at all! It has locked me out of my website, and since I am not a hacker, I can’t get in to do ANYTHING to my site, and I can’t login. If there is ANYONE at all who can help me with this issue, please let me know.
Plus, WordPress congratulates themselves on Customer Service being their Number One service offered, YET, they offer NO SUPPORT whatsoever unless you have the paid premium website service. WELL HOW THE ??? DO I KNOW IF I WANT TO EVEN CONTINUE WITH THIS WEBSERVICE IF THEY CAN’T EVEN HELP ME WITH A MINOR ISSUE SUCH AS HOW TO BYPASS WORDFENCE AND GET INTO MY WEBSITE??!!!
I call bull on their claim to good CS. My website is undeveloped and fledgling, not even a password reset is intact yet, so am I SOL just because Wordfence said my password was on a list of compromised passwords and therefore my account is locked?
SO UNHAPPY WITH WORDPRESS…
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
You may be referring to a WordPress.org site hosted by a different hosting company. We are WordPress.com, a hosted WordPress solution. We can help if your site is hosted by us. But if your site is hosted elsewhere, you will need to contact the hosting company or post on the WordPress.org support forum.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
Can you share the link to your site so that we can check and confirm if your site is WordPress.com or WordPress.org?
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we can’t help as your site isn’t running on the wordpress.com platform nor can we or wordpress.org help with third party plugins. You must take a look in Wordfence documentation to solve this problem – https://www.wordfence.com/products/wordfence-free/
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