WordPress Account
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I purchased a WordPress Hosting on 10/14/20. The invoice number is 2000185213. I forgot my password and set up a new password. When I tried to get in with the new password. I was treated as if I was a new customer and told I owed some money. I though you have ‘live’ customer representatives. If I can’t get in, I want to unsubscribe and be refunded by having my money put back. If I am not contact or this issue resolved, I am contacting my Credit Card company to cancel the transaction.
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By doing so, you block every possibility to be refunded as the investigation can take a long time, https://wordpress.com/support/payment/chargebacks/
Also wordpress.com refund policy is limited to 30 days after purchase, https://wordpress.com/support/manage-purchases/
It’s obvious you made the purchase with another account. To restore access to your account, you can use the TransactionID at https://en.support.wordpress.com/account-recovery/ -
That number does not correspond to anything in our system.
Also, we have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
And, the only site under this account is https://sheilaecaresllc.wordpress.com/ which is under our free plan.
If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.
If the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged
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