WordPress admin access
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Hi, I cannot access to the admin panel. When I try to reset my password with my email, it send me a link that ask me for my email again and I keep receiving the same email and still I cannot change my password. Please could you send me the right email to change my password so I can access to my wordpress admin of my website? Thanks a lot!
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
What is the URL of the site you’re trying to access?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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Hi, it’s gayatrek.com.
Do you know how I can speak with a WP agent on the chat online? I tried but I did not find out. Thank you! -
Hi there,
Hi there,
We can’t help directly because we don’t host gayatrek.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (OVH) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.
The good news is that as long as you have access to the server control panel through OVH, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask OVH support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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