WordPress app log in failed

• 

  interiorgirl1 · Member · Dec 20, 2012 at 8:58 am

  • Copy link
  • Add topic to favorites

  My wordpress app doesnt let me log in again – so I can’t do anything from my phone on the blog.

  I know that I have the right log in username and password. Så what is wrong? I regulary use my phone to blog because it is easier for me with my 1 year old daugther.

  The blog I need help with is: (visible only to logged in users)

• 

  kathrynwp · Staff · Dec 20, 2012 at 8:53 pm

  • Copy link

  Hi there – could you please let me know if you see an error message when you try to log in?

  Have you tried logging in with the email address connected to your account, instead of your username?

  Are you able to log in on a laptop or desktop computer with the same username and password?

  Are you using the latest version of the app? If not, would you mind updating it?

  Which device and what version of the OS are you using?

  Thanks for your help.

• 

  interiorgirl1 · Member · Dec 20, 2012 at 11:20 pm

  • Copy link

  The error message is: wrong with log in . (then it says need help?under the log in) And save – when i press save it’s loading and loading…nothing happens. Instead of log in it says save – why is that by the way? I thaught it would say log in

  I recently updated the wordpress app, it was after this it happened.

  My device is samsung s2,the os is android 4.04

  I am trying to log in with my username and e-mailadress – same failure.

  Yes I am able to log in on my computer with the same username and password.

• 

  kathrynwp · Staff · Dec 21, 2012 at 3:03 pm

  • Copy link

  Thank you for the details. I will investigate and keep you posted here. Sorry for the inconvenience and thanks for your patience.

• 

  kathrynwp · Staff · Dec 21, 2012 at 4:33 pm

  • Copy link

  Would you ming logging into WordPress in your device’s web browser – instead of through the app – and let me know if your login works OK there?

  You might also try changing your password temporarily and seeing if that helps at all.

  Let me know how it goes.

• 

  interiorgirl1 · Member · Jan 8, 2013 at 8:59 pm

  • Copy link

  I can log into wordpress on my web browser, but that it just cumbersome. It works fine there.

  I have tried to change my password allot of times now…but it doesn’t seem to change anything. should i try to delete the app and tru to download it again?

• 

  kathrynwp · Staff · Jan 8, 2013 at 9:01 pm

  • Copy link

  You could definitely try deleting and reinstalling the app and seeing if that helps. Please let me know if that does the trick.

• 

  interiorgirl1 · Member · Jan 8, 2013 at 9:20 pm

  • Copy link

  I’ve tried to delete and reinstalling the app and that helped. So now the app is working again!

  So I guess I solved my own problem,thank you for the help!

• 

  kathrynwp · Staff · Jan 8, 2013 at 9:28 pm

  • Copy link

  Excellent – glad to hear it! Thanks for letting me know.