WordPress.com Premium-package

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  sorayahcontreras · Member · Jul 4, 2018 at 9:31 am

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  I have trried to end my premium package and the domain sannaochabbesbrollop.com since it was only needed last year but I can´t find it in my purchaces or in upcoming. Now I just got a notification that you will charge me.
  I need help to cancel this immidiately, I do NOT wish to continue.

  Many thanks
  //Soraya

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  vishalmukadam · Member · Jul 4, 2018 at 1:30 pm

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  Hi there,

  Sorry for the inconvenience, I am adding modlook so someone from staff would check the status for your account.
  Can you check this page: https://wordpress.com/me/purchases/billing
  and change the dates so you might see your billing history.

  Please check the following support documents:

  Manage Your Purchases

  View Your Billing History

  Thanks!

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  gemmacevans · Member · Jul 4, 2018 at 1:39 pm

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  Hi Soraya,

  The upgrades for sannaochabbesbrollop.com were purchased using a different WordPress.com account, which is why you are unable to cancel them while logged in as sorayahcontreras.

  To log in to the correct account, please try the following:

  1. Log out of your sorayahcontreras account
  2. Clear your browser cache
  3. Clear WordPress.com cookies
  4. Log in using the email address your renewal reminder was sent to

  Once logged in to the correct account, you should be able to cancel the upgrades from the Manage Purchases page. Cancelling a domain means you give up ownership so this is only something we recommend doing if sannaochabbesbrollop.com won’t be needed in the future.

  Come back to me if you have any trouble.

  
  @vishalmukadam — thanks for tagging this thread.