WordPress.com site stuck on wpcomstaging.com (wordpress.com domain missing)
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I’m experiencing a serious issue with my WordPress.com site and haven’t been able to resolve it.
My site used to be: kajakapesa33.wordpress.com
But now it has been completely replaced by: kajakapesa33.wpcomstaging.com
This is NOT a preview issue — it also happens when I am logged outAll visitors see the staging URL, not just meMy original
.wordpress.comaddress no longer works properlyIn Domains settings, I only seewpcomstaging.comThe originalkajakapesa33.wordpress.comdomain is completely missing from the listWhat I have already tried:
- Clearing cache
- Different browsers and incognito mode
- Logging out of all sessions
- Checking Editor (Publish / draft changes)
- Checking Settings → General (URL settings)
Nothing has fixed the issue.
The blog I need help with is: (visible only to logged in users)
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Hi @kajakapesa! I’ll be happy to help you with this.
The reason your site address changed from .wordpress.com to .wpcomstaging.com is because your site is now using a plugin-enabled WordPress.com setup.
However, no worries, your original
.wordpress.comaddress will still usually redirect to your current site address. You can read more about this here:https://wordpress.com/support/changing-site-address/#change-a-wpcomstaging-com-address
One option is to add a custom domain to your site. Since your plan includes a free domain credit for the first year, you can register a domain by following this guide:
https://wordpress.com/support/domains/register-a-free-domain/
Also, I just wanted to mention that since you’re on a paid plan, you have the option to contact us directly from your dashboard if you need further assistance. You can find more details here:
https://wordpress.com/support/help-support-options/#how-to-contact-us
And if you prefer, you can also email us at help@wordpress.com, and we’ll be happy to assist you privately from there.