WordPress double billing

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  connectewp · Member · Nov 18, 2015 at 9:55 pm

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  Hi! I’m having a problem with the bills. WordPress.com sends me an email saying domain hotelmarisma.com will expire in 13 days and the site will go down unless I pay the $99 I owe. However, months ago I migrated my site from wordpress.com to wordpress.com, under ipage as a host, paying for wp essencials. I don’t get why i’m getting charged from wordpress.com again.

  I appreciate your help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 18, 2015 at 10:02 pm

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  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-doublebassd · Staff · Nov 18, 2015 at 11:04 pm

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  Hi there,

  I see the custom domain hotelmarisma.com is under a different account than the one that you are contacting us from. To verify ownership, can you please post here under the account associated with the upgrade?

  Let me know if you have any questions.

  thanks!