WordPress error

  • Unknown's avatar

    Hello!

    I am having troubles with my self-hosted website. I have various errors occur with the site health status and I believe that these errors are the reasons why my website is not working properly. The website does not load properly when selecting the ‘customize your site’ option and now has multiple problems when entering other sections of the website and tells me that an error has occurred and to check my inbox but nothing is ever there. I have contacted my web hosting host and they have checked the error logs and do not see anything on their end. Could I get some support for this issue?

    Site: lowercolumbiaengr.com/wordpress.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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