WordPress has horrible customer service because they have NONE

  • Unknown's avatar

    I cannot find the right answer on any of the lovely yet useless forums on how I an edit my blog post that didn’t go under my blogs, instead went under the “Categories” section. WordPress has no support team. I would love a phone number so someone could actually HELP.

    It’s not under the blog listed on this page. I went through godaddy.com, for hosting they unfortunately use wordpress, so I had no idea how to get support from wordpress except to come here.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there,

    It looks like you are looking for support for a self-hosted, WordPress install. However, you’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

    WordPress.com vs. WordPress.org

    Please note that you are right that there’s only forum support for the self-hosted WordPress install. I don’t have any access to your files if you’re self-hosted, so I’m not sure how much I’d be able to help.

    You stated this:

    how I an edit my blog post that didn’t go under my blogs

    You should be able to edit any blog post by logging into your Dashboard of your self-hosted site and going to Posts > All Posts. If you are not logged into the correct Dashboard you won’t be able the posts you want.

    If you need help for a WordPress.com blog, let me know and I’d be more than happy to help!

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