WordPress is not saving or publishing new posts
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WordPress is not saving or publishing new posts. I can write something but it won’t save as a draft (either automatically or manually), it won’t let me preview a post, and it won’t let me publish a post. The error messages I get are ‘Saving of draft failed.’ and ‘Publishing of post failed.’, neither of which are especially constructive. I’ve got no idea why this is happening; can you help?
The blog I need help with is: (visible only to logged in users)
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1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thanks very much for this. :)
I have now managed to save a draft using Chrome (step 5!), but I use Firefox as my main browser and would like to troubleshoot it so I can post from Firefox.
I followed all the steps given above, except 3(d), which I didn’t understand. I already access WordPress from the address which begins with https:// rather than http://. I don’t know what the Security tab you’re referring to is. It sounds like you’re talking about something I need to do to my browser, but the Security section in Firefox doesn’t seem to have the option to add “trusted sites”, just exceptions to blocking add-ons. The FAQ page linked didn’t explain what enabling HTTPS constitutes or what the Security tab is. Please could you clarify what I’m supposed to do?
I’m accessing WordPress using an intel Core vPro i5 laptop, 64-bit OS, running Windows 7. The browser I’m using is the latest version of Firefox (47).
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Let’s ask Staff to assist you. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi @helgurney, can you try again and get the error logs from Firefox? Here’s how:
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Hi @supernovia, thank you very much :)
Here’s my screenshot: https://www.dropbox.com/s/ait2jw0ep93ayg0/Screenshot%202016-07-13%2000.18.42.png?dl=0
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Thank you! We haven’t been able to duplicate this yet. Can you check to see what you have in about:addons ? Perhaps something there is conflicting.
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