WordPress.org site connected to WordPress.com

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  museumofparentinghistory · Member · May 2, 2026 at 9:15 pm

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  I am trying to import my WordPress.org (Bluehost) site to WordPress.com but my email address is already on WordPress.com and when I log in it is like I am still in the Bluehost WordPress. When I try to import the old WordPress content a notice states I am not authorized to do this. How do I disconnect the old WordPress account from WordPress.com so I can import the file?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · May 3, 2026 at 11:25 am

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  Hi there, did you know that you can request WordPress.com to migrate your WP site for you? Have a look at this support guide for details

  

  Import a website » Migrate a WordPress site to WordPress.com

  in WordPress.com Support

  5 min read

  Thinking about migrating your WordPress site to WordPress.com? Our expert team can migrate the site for you while your live site remains unaffected. The migration process typically takes 2–3 business days. Once it’s complete, we’ll guide you through connecting your domain and getting your new site up and running. To get started, enter your site details and pick the “Migrate site” option dur
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  treesschepens · Member · May 3, 2026 at 1:07 pm

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  Hi @justjennifer , thank you for this answer!

  Do you know if it is also possible vice-versa: using the backup of a wordpress.com site to move it to a wordpress.org site hosted by any hosting provider? I heard contradicting things about that, some say that if your site contains text + images such a move is hard to do. Others say this process is flawless too.

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  justjennifer · Member · May 3, 2026 at 1:17 pm

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  Hey @treesschepens I answered you in your forum thread at https://wordpress.com/forums/topic/is-wordpress-com-a-better-option-for-me-than-wordpress-org-can-you-easily-move/#post-4103695

  You can find all your forum topics by clicking on your username at the top right of any forum page, where it says “Welcome, yourusername.”

  Hope that helps, but if you have more questions about this, please follow up in the thread I linked to. Cheers!

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  treesschepens · Member · May 3, 2026 at 2:52 pm

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  Thanks, @justjennifer ! I meanwhile read your answers there, posted 1 additional question.

  Your explanation is very clear, you’re doing a great job in explaining! :)

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  kausaralam · Staff · May 3, 2026 at 5:48 pm

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  Hi @museumofparentinghistory,

  There’s no need to “disconnect” your WordPress.org (Bluehost) site from WordPress.com. They are separate systems, even if you’re using the same email address.

  The “not authorized” message usually happens when:

  • You’re trying to import from the wrong dashboard, or
  • The file/user permissions don’t match the site you’re importing into

  What to do

  1. Make sure you’re logged into your WordPress.com site dashboard here:
     https://wordpress.com/sites
  2. Then go to:
     Tools → Import → WordPress
  3. Upload the export file from your Bluehost site

  Guide:
  https://wordpress.com/support/import/import-content/ Easier option (recommended)

  You can also request a full migration and let us handle everything: https://wordpress.com/support/request-a-free-migration/

  If you’re still seeing the “not authorized” error, could you share:

  • A screenshot of where you’re clicking/importing
  • Whether you’re inside wordpress.com or your Bluehost dashboard

  That will help us pinpoint it quickly.