WordPress Password is changed during the night

  • Unknown's avatar
    rosmeur · Member ·

    Hello,
    The password of my wordpress site has been changed during the night of Friday to Saturday and Saturday morning (2 emails informing me). So I reseted and changed the password. But this morning, I received a new email informing that the password has been changed again in the night (3 AM). I changed the password again but I am afraid that it happen again and that my site will be hacked next time. How can this happen? I mean, someone need the new password to access the dashboard and change the password again. I think it’s a bug on the wordpress side…

    Thanks for your help.

    Mikael

    PS: I didn’t send anyone the new password I modified this day and I didn’t type it in with the keyboard neither : wordpress generated it and I did a simple copy/paste. So it’s not possible that the keyboard typing was intercepted, as there was none.
    If the password is changed again during the coming night, as I am the only one who knows the new password to access to wordpress admintoolbox, I can’t see any other source than a WordPress problem. Is it possible to consult the logs in my wordpress space? […]

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host articho.eu on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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