WordPress skips user ID and jumps to password field to login

  • Unknown's avatar
    brianbellissimo · Member ·

    Every time I try to log in to my staging and live WordPress sites, the login page jumps directly to the Password field and bypasses the User Name. When I plug in the proper password for either site, it says ‘Incorrect Password’.

    This happens on all of my Apple computers, on all of my browsers; Google Chrome, Apple Safari, etc. and even in the ‘Incognito’ mode on Chrome. Home and at the office.

    How do I reset this login page to display both the User Name and Password so I can choose which WordPress site I want to login to, and login?

  • staff-ozmodiar · Staff ·

    Hi,

    Can you share the URL of your website?

    I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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