WordPress Ugrade 5.7.2

  • Unknown's avatar
    decorhdwr · Member ·

    When WordPress upgraded my website to the latest version, I have this fatal error which I do not know how to resolve. I called WordPress, and only receive recorded messages…no help. Can someone help me? I am not computer programming savey.
    Fatal error: Uncaught Error: Call to undefined function mysql_real_escape_string() in /home/customer/www/decorativehardwarestudio.com/public_html/wp-content/themes/mystile/functions/admin-interface.php:108 Stack trace: #0 /home/customer/www/decorativehardwarestudio.com/public_html/wp-includes/class-wp-hook.php(292): woothemes_add_admin(”) #1 /home/customer/www/decorativehardwarestudio.com/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/decorativehardwarestudio.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #3 /home/customer/www/decorativehardwarestudio.com/public_html/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”) #4 /home/customer/www/decorativehardwarestudio.com/public_html/wp-admin/menu.php(327): require_once(‘/home/customer/…’) #5 /home/customer/www/decorativehardwarestudio.com/public_html/wp-admin/admin.php(158): require(‘/home/customer/…’) #6 /home/customer/www/decorativehardwarestudio.com/public_html/wp-admin/option in /home/customer/www/decorativehardwarestudio.com/public_html/wp-content/themes/mystile/functions/admin-interface.php on line 108

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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