Work for Camp Fire USA Lone Star Council – campfireusadallas.org – Can't get in.
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We host our website with you. I know our login (I think) but not the password. We do not know the email address attached to the account and cannot access the site to update it. I had an email sent through the “forgot password” option but none of our email accounts received it. The site was built by a volunteer a year ago who is no longer with us. What can we do to get back onto the site? Please note, the blog account I am sending this from is my own, not our organization’s. Our website is campfireusadallas.org. I believe our login name is shembi, at least that was the information left by our past intern.
Blog url: http://assets4youth.wordpress.com/The blog I need help with is: (visible only to logged in users)
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Okay, I just realized I posted to a community forum, not wordpress support. So my apologies for the “you” statements. If anyone knows how I can resolve this issue I would appreciate the advice. Thanks.
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You are in the right place. Are you on good terms with the person that set up the blog? Blogs here belong to the person that set up the original blog / account (their email actually) and not a company or organization. The easiest is to work with the person that set up the blog to transfer ownership to one of your org’s email accounts.
I will flag this for staff attention and they can give you more information.
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Sheri Hemby is our program director (hence shembi login) and she is in contact with the intern who originally set up the site. Unfortunately, the information he gave us for accessing the site doesn’t work. We don’t even know what blog started it all. There is a link on our site to a “post” he made while working on the site — jmachemehl — but if you follow the link you’ll see it just loops back to the video he posted. Nothing has been done since February on the site. I am a VISTA volunteer sent in to help the organization get back on its feet after some nasty funding cuts, so they are working with a skeleton crew. Jonathan (jmachemehl) gave us what he thought were the access codes, but obviously he was mistaken. Note this is not just a blog (though I think there is one in there somewhere and hope to figure out how to update it once “inside”) — if you go to campfireusadallas.org you will see it’s a full site… and I do not think CF would have allowed Jonathan to set the site up from his personal blog. There must be an organizational email involved, but the two directors and the gmail account are all a bust for receiving the password information. I tried searching for campfireusadallas.wordpress.com and got nothing. When I search for Camp Fire USA Lone Star Council (our actual name) I get results – the first couple are from my blog – but nothing that indicates they have a blog of their own.
Sigh… My assistant and I have spent two days trying to figure this out. It’s getting frustrating. Any assistance you can lend would be greatly appreciated.Both my assistant (an intern for 8 weeks) and I (VISTA for 8 months) have only till the end of our contracts to get these guys back up and running, and this is only one of about a dozen tasks waiting us, LOL.
Take Care – thanks for your prompt response.
BB
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OK, another question… i just re-read your answer and you indicated you can transfer a blog to another email address??? The blog for my nonprofit org (assets4youth) is set up under (email visible only to moderators and staff) because I thought it had to have a unique email addy. I didn’t realize until I started my second personal blog (I have 3 under bonnieandtilly) that all could share one logon. It’s problematic to log off and on all the time to be on the right account — how can I move assets4youth onto bonnieandtilly? I know this is a new thread, but I was hoping you’d overlook that :-)
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The staff can tell you the user that set your site up – they can also give you a hint on the email that set up your site (they won’t give the whole email for security reasons – but I have seen them give the first 3 or 4 characters of the email address and part of the domain)
Please be patient – the staff check the forums on a regular basis but some of them work strange hours.
Good luck
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The blog http://assets4youth.wordpress.com/ is owned by a a4y[…] (at) gmail.com address.
Do you have access to this email address?
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Perfect, try logging out and using the Forgot Password link at http://wordpress.com/
Then, just enter that email address, and the reset instructions will be sent to you.
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I’m sorry if I sound ignorant, but I am confused. And I may have confused you by accident.
My first and formost question was regarding the website at campfireusadallas.org. An intern set it up for us last year and left us the login and password to update it ourselves after he left, but they do not work. I tried to request a forgotten password to be sent to the email address on file, but none of us received the information so we do not know what email address is being used. Without the correct combination we have no way to access the site. We were told the login was shembi but it does not work with any of the passwords our past intern was authorized to use. The big question, therefore, is how do we fix this so we can access the site.
My secondary question popped into my head when I read the previous response – and it needs addressing both for the campfire site and my own blog. That is how to transfer the account to a different email address. I know my login and password for assets4youth. I want to transfer the blog to the email address I use for my other blogs so I don’t have to log out and in all the time. Similarly, once we figure out what email the website and blog for Camp Fire is under, we’ll need to switch it to one that is accessible. From what your reponse sounds like – I would only be able to reset my password that way, not move the account to a wholely different email address.
I hope that helps. I’m just a volunteer – still trying to figure out what I am doing here. Thanks for your patience.
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Oh, http://campfireusadallas.org/ is a self-hosted WordPress.org blog, which we really can’t help with, and it can’t be combined with any WordPress.com accounts.
To clear up any confusion, WordPress.com and WordPress.org are two different entities.
WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress via their Codex and Support Forums.
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OK. I get that, I think. I will try to find the correct suport for WordPress.org. As for my assets4youth.wordpress.com blog – that is here, yes? Is it even possible to move it to a different email address so I can log in just once to edit all my blogs?
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Sure, you can move that blog to a different account following this guide: http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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I S O L U V U!!! Thank you SO much. ~BB Now… know anybody onver at WordPress.org support? :-) grins…
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You’re welcome!
WordPress.org is volunteer supported, but there are some great folks over there who should be able to help you rather quickly.
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