Wrong domain renovation

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  rafinguer · Member · Jul 16, 2013 at 5:26 am

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  One year ago, I added a domain (rafaelhernamperez.com). Today, I have received an email from paypal with a charge for the domain rafaelhernamperez.wordpress.com. I think it is wrong, and the right domain is the first one. Please, confirm the data.

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Jul 16, 2013 at 6:33 pm

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  Hi Rafael, the renewal is indeed for your custom domain name, rafaelhernamperez.com, since rafaelhernamperez.wordpress.com is always free. Apologies if the wording on the renewal email is confusing.

  Your domain rafaelhernamperez.com is set to renew automatically within the next 24 hours.

  Just let me know if you need further help.

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  rafinguer · Member · Jul 16, 2013 at 6:52 pm

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  The mistake, I think, is the concept in the bill that Paypal sent me:

  Vendedor
  WordPress.com
  (email visible only to moderators and staff)
  Instrucciones para el vendedor
  No ha introducido instrucciones.
  Descripción Precio por unidad Cantidad Importe
  Domain Registration for http://rafaelhernamperez.wordpress.com
  Artículo# 6 $5,00 USD 1 $5,00 USD
  Domain Mapping for http://rafaelhernamperez.wordpress.com
  Artículo# 5 $13,00 USD 1 $13,00 USD
  Subtotal: $18,00 USD
  Total $18,00 USD
  Pago $18,00 USD

  As you can see, my domain “rafaelhernamperez.com” is not mentioned in the bill.

  This afternoon, I have received an email from WordPress with the right information.

  Thanks for your attention. Regards

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  kathrynwp · Staff · Jul 16, 2013 at 7:17 pm

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  I can definitely see why this is confusing and will let our developers know to see if there’s any way that email wording can be adjusted.

  Thanks for bringing it to our attention.