Yahoo email is not receiving password reset emails; cannot log in to acct.

  • Unknown's avatar
    deryck14 · Member ·

    I started a WordPress (dekkun.wordpress.com) around a decade ago during my high school years that I want to regain access to. This account used a Yahoo email address. While I still have access to this email, WordPress’s password reset email never arrives whenever I request it. I have tested my Yahoo email by sending an email from my Gmail account, and it is receiving messages properly. My Gmail account is also receiving emails from WordPress properly. However, it is the Yahoo account that does not receive the WordPress emails.

    Given that I created this blog over a decade ago, I cannot use the Account Recovery form. (I do not have any of the information that proves ownership.)

  • staff-totoro · Staff ·

    Hi there,

    We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

    With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

    This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

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