Yearly plan renewed 1 month early – Refund request

  • Unknown's avatar
    gardenofunearthlyai · Member ·

    Hello. I saw from my bank statements that an automatic payment was being processed to WordPress for a 1-year plan. This took me by surprise as I was expecting this to occur later this month.

    I cancelled my account as soon as I realised, within the 14-day window (plan was renewed on May 24, today is June 8). To ensure no further billing, I deactivated the paid plan.

    Once I contacted the chatbot support, however, I was told that escalating with a human would only be possible for paid plan subscribers – and I was no longer one.

    The anticipated billing, plus the removal of client support even for those who have just paid for one full year, left me feeling defeated. Is there any way I can proceed for a refund of this expense?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gardenofunearthlyai · Member ·

    P.S.: I was referred to this forum by the AI customer support, which is unable to escalate directly to human customer support. According to the chatbot, “The best option now is to post in the WordPress.com Forums where WordPress.com staff can see your issue and help with the refund.” Thanks!

  • Unknown's avatar
    gardenofunearthlyai · Member ·

    P.P.S.: Looking at my bank statements, the renewal actually took place on May 25. On June 8, when I proceeded to eliminate my account and its linked domain, I should have been within the allowed window for reimbursement. Please let me know if anything is possible in this case, thanks.

  • staff-webwizard · Staff ·

    Hi there!

    Thank you for reaching out. I’m sorry to read that the renewal came as a surprise for you. We renew yearly subscriptions a month before expiration to prevent service interruption in case of payment issues. You can read more about this here: https://wordpress.com/support/manage-purchases/automatic-renewal/#when-renewal-occurs

    Also, please keep in mind the refund period is 14 days for yearly plans and 96 hours for domains

    We have refunded your plan and emailed you additional details. Please check your mailbox. If you have any follow-up questions, please respond to the email, and we can continue there.

    Have a wonderful day!

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