Yearly Subscription

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  austinj929 · Member · Sep 27, 2022 at 4:58 pm

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  To whom it may concern, I signed up for WordPress last year for a Temple University assignment. I was under the impression that I had committed to a single year of access. I was just recently charged and cannot afford to pay for another year of a subscription that I have not used for 7 months. Is there any way I can please receive a refund for this year and the domain renewal?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 27, 2022 at 9:28 pm

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  Hi there,

  I checked and saw that you filed a dispute with either PayPal or your bank, so we have issued you a charge back.

  Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days.

  However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possibly not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and disputes

  Let me know if you have any questions. Thanks!