Yellow Pencil

  • Unknown's avatar
    triplebnetwork · Member ·

    I’ve been having an issue with my yellow pencil not loading. It keeps saying, ‘just a sec’! I contacted go daddy. They informed me to contact the developer and that it could be an update or plug in issue. I’ve been unable to edit my pages because of this. Please tell me! What steps do I need to take, in order to get my yellow pencil active for me to use?

  • staff-totoro · Staff ·

    Hi there,

    Sorry to hear you have been separated from your developer. Sadly, the site you are referring to appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.

    To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the WordPress platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    Hope that points you in the right direction!

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